1. WHAT DOES THE WINSOR WARRANTY COVER?
The WINSOR International Warranty covers manufacturing defects and mechanical or movement-related faults that occur under normal use during the warranty period.
Where a defect covered by this warranty is confirmed, WINSOR may, at its discretion:
- Repair the watch;
- Replace the defective movement or component; or
- Replace the watch with the same model or a model of comparable value if the original is no longer available.
2. WARRANTY PERIOD
The warranty is valid for 1 year (12 months) from the original date of purchase.
The warranty period begins on the date stated on the official invoice, sales receipt, or warranty card issued by WINSOR or an authorized retailer.
3. WHAT IS NOT COVERED?
The warranty does not cover:
a) Physical and Accidental Damage
- Damage resulting from accidents, drops, impacts, mishandling, negligence, or improper use.
- Scratches, dents, cracks, or chips on the case, bezel, crystal (glass), crown, pushers, or case back.
b) Straps, Bracelets & Clasps
- Normal wear and tear, discoloration, aging, or damage to leather, silicone, rubber, mesh, fabric, or stainless steel straps.
- Strap replacement is considered a consumable/wear item and is not covered under warranty unless a manufacturing defect is identified upon receipt.
c) Batteries
- Battery life is not covered by the warranty.
- Quartz watches are supplied with a factory-installed testing battery, and battery replacement over time is part of standard maintenance.
d) Water Damage & Moisture Exposure
Water entry or moisture damage caused by:
- Operating the crown or pushers while the watch is wet or submerged;
- Failure to ensure the crown is fully pushed in or screwed down;
- Subjecting the watch to water pressure beyond its rated water-resistance specification;
- Exposure to hot water, steam, saunas, or chemical substances (such as perfumes, detergents, or chlorine).
Condensation or fogging resulting from rapid temperature change is not necessarily a defect, but if moisture remains inside the watch, it should be serviced immediately.
e) Unauthorized Repairs & Alterations
Any service, repair, battery change, opening of the case, or modification performed by any party other than WINSOR or an authorized WINSOR service channel will immediately void the warranty.
4. NORMAL WEAR & TEAR
Like all fine precision instruments, a watch will show signs of wear over time.
The warranty does not cover:
- Natural fading of dial or hands over time;
- Gradual wear of gold-tone, rose gold, black PVD, or other plated coatings;
- Wear on leather straps from perspiration, moisture, or daily use;
- Minor cosmetic imperfections that do not affect the timekeeping or function of the watch.
5. WARRANTY CLAIM REQUIREMENTS
To claim warranty service, the customer must provide:
- The watch requiring inspection or repair;
- Valid Proof of Purchase (original invoice, receipt, or stamped warranty card);
- A clear description of the issue encountered.
WINSOR reserves the right to decline warranty service if valid proof of purchase cannot be produced.
6. HOW TO MAKE A WARRANTY CLAIM
Step 1: Contact WINSOR Customer Care
Reach out via WhatsApp or hotline at +94 77 877 8555 with your order/invoice number, a description of the issue, and photos or video if applicable.
Step 2: Watch Inspection
Our team will advise whether the watch should be brought to our service desk or securely delivered for inspection by our watchmakers.
Step 3: Warranty Decision
Our technical team will inspect the watch and confirm whether the issue is covered under warranty.
- If covered, the repair or replacement will be carried out at no charge.
- If not covered, an estimate for the repair cost will be provided for your approval before any work begins.
Step 4: Collection / Return Delivery
Once repaired and quality-checked, the watch will be returned to you or made available for collection.
7. INTERNATIONAL WARRANTY
The WINSOR 1-Year International Warranty applies to purchases made through official WINSOR channels and authorized partners worldwide.
If you are located outside Sri Lanka and require warranty assistance:
- Contact WINSOR Customer Care to determine the best service option;
- The customer may be responsible for shipping costs, insurance, and any local customs duties or taxes associated with sending the watch for service, unless otherwise agreed.
8. SERVICE AFTER THE WARRANTY PERIOD
WINSOR timepieces are built to last. If your watch requires service, repair, or battery replacement after the 1-year warranty has expired, WINSOR provides after-sales service at reasonable charges.
Available services include:
- Battery replacement;
- Movement servicing and regulation;
- Glass (crystal) replacement;
- Strap and buckle replacement;
- Case cleaning and minor restoration.
9. REPLACEMENT OF WATCHES OR COMPONENTS
In the event that a replacement watch or component is provided:
- The replacement part or watch assumes the remaining warranty period of the original purchase.
- The replacement does not start a new 1-year warranty period, unless required by applicable law.
10. WARRANTY VOID CONDITIONS
The warranty will be considered null and void if:
- The watch case has been opened by an unauthorized technician or third party;
- The watch shows signs of tampering, alteration, or misuse;
- The serial number or markings (where applicable) have been removed, defaced, or altered;
- The watch has been subjected to conditions exceeding its operational specifications.
11. CARE OF YOUR WINSOR WATCH
To keep your WINSOR timepiece performing at its best, we recommend:
- Keeping the crown fully pushed in or screwed down at all times;
- Avoiding exposure to strong magnetic fields (speakers, refrigerators, mobile devices);
- Cleaning the watch case and crystal with a soft, dry microfiber cloth;
- Rinsing with fresh water and wiping dry after exposure to salt water (for water-resistant models);
- Avoiding contact with perfumes, solvents, and harsh chemicals;
- Storing the watch in its original box or a padded watch case when not worn;
- Having battery replacement carried out through WINSOR to protect water resistance seals.
12. LIMITATION OF LIABILITY
To the fullest extent permitted by law, WINSOR shall not be liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, the watch.
This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction. Nothing in this warranty affects your statutory rights as a consumer under applicable laws.
13. WINSOR CUSTOMER CARE
For warranty inquiries, service requests, or technical support, please contact:
WINSOR Customer Care
Head Office / Service Coordination:
WINSOR (PVT) LTD
147/13 2nd Cross Street,
Colombo 11, Sri Lanka.
RIDE YOUR MOMENT - WINSOR
Your time deserves the right care.
